1. Information We Collect
- Account details such as name, email, phone number, username, password hash, company name, address, and tax information where required.
- Billing and order information such as invoices, payment status, transaction references, service plan, renewal dates, and support history.
- Technical data such as IP address, browser type, device details, access logs, server logs, cookies, and security events.
- Support data such as ticket messages, attachments, screenshots, diagnostics, chat records, and service notes.
- Domain data such as registrant details required by domain registries or registrars.
2. How We Use Information
We use information to create and manage accounts, process orders, activate services, provide support, prevent fraud, secure the network, send invoices and renewal reminders, respond to legal or abuse notices, improve website performance, and comply with applicable laws.
3. Payment Data
Payments are processed through payment gateways or billing platforms. Digi Hosting does not intentionally store full card numbers on this website. Payment processors may collect and process payment details under their own security and privacy policies.
4. Cookies and Tracking
We may use cookies for login sessions, cart functions, language or currency preferences, analytics, security, and marketing measurement. You can control cookies from your browser settings. Some cookies are required for the website and client area to work correctly.
5. Sharing Information
We do not sell personal information. We may share necessary information with domain registrars, data centers, payment processors, fraud screening providers, email services, support tools, analytics providers, legal authorities, or vendors who help us deliver services.
6. Data Retention
We keep account, billing, support, and service records as long as needed for service delivery, dispute handling, fraud prevention, accounting, backups, security, or legal compliance. Deleted hosting data may remain in backup systems for a limited period before routine removal.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system connected to the internet can be guaranteed completely secure, so customers must also use strong passwords, secure devices, updated software, and safe account practices.
8. Customer Content
Your hosted website content, files, databases, and emails remain your responsibility. Digi Hosting may access customer content only when necessary for support, abuse handling, security, backup, migration, legal compliance, or service operation.
9. Your Rights
Depending on applicable law, you may request access, correction, deletion, export, or restriction of personal information. Some information may be retained where required for billing, fraud prevention, legal claims, domain registry rules, or service records.
10. Children
Our services are intended for users who can enter into a legal agreement. We do not knowingly collect personal information from children without appropriate authorization.
11. Contact
Privacy questions or data requests can be sent to support@digihosting.in. Please include enough information for us to verify and process your request.